Question 1

What is Taxibooker?

Accepted Answer

Taxibooker is an AI-powered taxi booking platform that lets passengers book taxis directly via WhatsApp, Facebook Messenger and Instagram — without downloading an app. It is powered by Taxibot.ai technology and integrates with existing dispatch systems like Autocab and iCabbi.

Question 2

What is the difference between Taxibooker and Taxibot.ai?

Accepted Answer

Taxibooker is the passenger-facing brand and platform. Taxibot.ai is the underlying AI technology and B2B platform for taxi fleets. Together they power fully automated taxi booking via social messaging apps.

Question 3

Has Taxibooker won any awards?

Accepted Answer

Yes. Taxibooker and Enreach received the Frost & Sullivan Enabling Technology Leadership Award 2023 for their use of conversational AI technology in taxi booking.

Question 4

Which taxi companies use Taxibooker?

Accepted Answer

Taxibooker is used by taxi fleets including TCA Taxi in Amsterdam (Netherlands), Antwerp Tax in Belgium, and Taxi 40100 in Vienna, Austria, among others.

Question 5

Can Taxibooker integrate with my existing dispatch system?

Accepted Answer

Yes. Taxibooker integrates with Autocab, iCabbi, FMS, Sherlock, Yelowsoft, WinTax, YourDriverApp, SUTI, Intenda and other dispatch systems. No changes to the existing setup are required.

Question 6

Does the passenger need to download an app?

Accepted Answer

No. Passengers book directly inside WhatsApp, Facebook Messenger or Instagram — apps they already use. No app download or account creation is required.

Question 7

What booking channels does Taxibooker support?

Accepted Answer

Taxibooker supports WhatsApp, Facebook Messenger and Instagram. Fleets can activate one or all channels. WhatsApp voice note bookings are also supported.

Question 8

Is Taxibooker GDPR compliant?

Accepted Answer

Yes. Taxibooker is fully GDPR compliant. All data is processed and stored inside the EU with strict retention limits and transparent privacy practices.

Question 9

Which languages does Taxibooker support?

Accepted Answer

Taxibooker supports multiple languages including English, Dutch and German. Additional languages can be trained on request.

Question 10

In which countries is Taxibooker available?

Accepted Answer

Taxibooker is active in the United Kingdom, Netherlands, Belgium, Germany, Austria, Switzerland and Spain, with further global expansion underway.

Question 11

How quickly can a taxi fleet go live with Taxibooker?

Accepted Answer

Most taxi fleets are up and running within days. Onboarding is straightforward and requires no technical changes to the existing dispatch setup.

Question 12

What features does Taxibooker offer beyond booking?

Accepted Answer

Beyond automated bookings, Taxibooker includes: SmartNotifier for automated ride updates, WhatsApp Broadcast Campaigns for targeted customer messaging, Call-to-Chat Banners to redirect missed calls to WhatsApp, Booking Guide Videos, and venue-ready QR codes and flyers for hotels and restaurants.

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