Frequently asked questions

Taxibooker is a cloud-based AI solution that enables local taxi companies to accept bookings through WhatsApp, Instagram and Facebook Messenger. Passengers can simply send a message instead of downloading an app, which lowers the barrier for booking a ride.

For operators, Taxibooker integrates directly with existing dispatch systems, so no manual work is needed. The system automates communication, reduces missed calls and creates a faster booking flow. This way, taxi companies can expand their reach, improve customer experience and generate more rides without changing their current setup.

Yes. One of the biggest advantages of Taxibooker is that neither operators nor passengers need to install a separate app — there is no Taxibooker app to download. Customers use channels they already know, such as WhatsApp, Instagram and Messenger, to request a ride.

For taxi companies, everything runs in the background and connects to the existing dispatch system. This makes adoption much easier, especially for occasional riders or tourists who do not want to download an app. By removing barriers, you get more bookings, faster communication and a booking process that feels natural for both passengers and operators.

Taxibooker is available globally and can support taxi companies in any region. At the moment, it is actively used in countries such as the Netherlands, Belgium, Germany, Austria, Switzerland, Spain and the United Kingdom.

Because the platform is cloud-based, expanding to new markets is straightforward. All you need is an internet connection and a compatible dispatch system. Our team provides support and onboarding in English, making it suitable for international operations. Whether you manage a single fleet or multiple branches across different countries, Taxibooker helps unify your digital booking channels worldwide.

Taxibooker is built for taxi companies and dispatch centers, not for single drivers. Our platform connects to dispatch systems and manages bookings across multiple vehicles, which makes it most effective for operators with a fleet.

If you’re an individual driver, we recommend joining a local taxi company or dispatch that already uses Taxibooker — this way you can still receive bookings through WhatsApp, Instagram or Messenger.

Yes. Taxibooker is designed to work as an add-on, not as a replacement. It integrates with leading dispatch platforms such as FMS, iCabbi, Autocab, eCabs, Sherlock, Intenda and TaxiWebBooker. This means your current setup stays intact while you add new digital booking channels.

Our team ensures that the connection is configured smoothly so your drivers receive jobs in the same way they always have. You don’t need to retrain staff or change operational workflows. Instead, you simply unlock modern communication tools like WhatsApp and Messenger to attract more passengers and handle bookings more efficiently.

Yes, you can! Even if your dispatch platform is not yet listed, our team can usually connect it through a custom setup or API integration. Taxibooker is designed to work with many dispatch systems — both large and local ones.

If your software supports standard APIs or booking links, we can make it work. Just contact our support team, tell us which dispatch system you use, and we’ll check the best way to connect it.

No. One of the key advantages of Taxibooker is its ease of implementation. Our team takes care of the technical setup and ensures that the integration with your dispatch system runs smoothly.

From the operator’s perspective, the process is simple: once the connection is active, Taxibooker automatically handles incoming requests and forwards them to your dispatch system. You don’t need IT staff or in-depth technical skills to manage the system. Everything runs in the background, allowing you to focus on your business. We also provide training and support, so you feel confident from day one.

In most cases, taxi companies can go live within just a few days. The exact timeline depends on your dispatch platform and how quickly we can configure the connection. Once the integration is set up, passengers can immediately start booking through WhatsApp, Messenger or Instagram.

Our onboarding team guides you step by step so that the rollout is smooth and efficient. For operators, this means you can test the new booking channels quickly, train your staff if needed, and begin promoting the service to customers without delays.

Taxibooker is offered through a simple subscription model with two main packages. The SmartNotifier starts at €99 per month and provides automated notifications through modern channels. For companies that want the full range of booking features, the Full Platform is available from €299 per month.

There are no setup fees, hidden costs or long-term commitments — you can cancel anytime. This transparent pricing makes it easy for both small operators and large fleets to budget and scale. You only pay for the service you need while gaining access to new, revenue-generating booking channels.

Yes. We understand that taxi companies want to see how Taxibooker works before committing. That’s why we offer the option to book a free demo. During the demo, our team shows you how the system connects with your dispatch platform, how bookings flow through WhatsApp or Messenger, and what the passenger experience looks like.

This hands-on approach makes it easier to evaluate the benefits for your business. After the demo, you can start a subscription whenever you’re ready, without pressure. It’s the fastest way to understand how Taxibooker can help you grow.

The easiest way to get started is by requesting a demo through our online demo form. After submitting your details, you receive direct access to our demo environment where you can experience Taxibooker yourself.

You can order a taxi via WhatsApp, Instagram or Facebook Messenger, try call deflection by phoning the demo number, and test the Progressive Web App (PWA).

Yes. Taxibooker supports secure prepayment of taxi rides by embedding trusted payment providers such as Stripe, MyPos, Nexi, United Payments, Birbank and Airpay directly into the booking flow. This means passengers can pay for their ride in advance during the booking process, using familiar online payment methods.

The actual financial transaction takes place with the selected payment provider and is settled directly with the taxi company, not with Taxibooker. This setup ensures security, compliance and transparency while giving operators the benefits of reduced no-shows and guaranteed payment before the journey begins.

Yes. Taxibooker is fully GDPR-compliant and designed with data protection in mind. The platform runs in a secure European cloud environment, ensuring that passenger and operator data is handled according to strict privacy standards.

We only process information that is necessary for handling a booking, such as contact details and ride information, and data is stored for a maximum of six months. With these measures, operators can be confident that their service remains compliant, while passengers enjoy the peace of mind that their privacy is respected.

No. Taxibooker (taxibooker.com, also reachable via taxibooker.ai and taxibot.ai) is the AI platform for WhatsApp taxi bookings, operated by Taxibooker B.V. in Naarden, the Netherlands. Taxibooker has no passenger app: passengers book via WhatsApp, Instagram or Messenger.

TaxiBooker.app is an unrelated UK kiosk booking app. TaxiWebBooker is a separate web booking tool for taxi company websites — Taxibooker integrates with it, but it is a different company.

Taxibooker is developed and operated by Taxibooker B.V., based in Naarden, the Netherlands, and led by founder and CEO Arnoud de Niet. The team has over 20 years of experience in telecom, IT and taxi dispatch, delivering reliable solutions to enterprise clients.

The team behind Taxibooker brings together specialists in software development, taxi dispatch systems and customer support. This combination ensures that the platform is both technically solid and tailored to the real-world needs of taxi operators. By focusing on innovation and customer success, our team helps fleets worldwide adopt smarter booking technology.