You add WhatsApp bookings to your taxi dispatch system with a booking layer that connects to the system you already run. Passengers book in a WhatsApp chat, and the booking lands in your dispatch like any other job. No passenger app, no new dispatch software, no retraining for your dispatchers. With Taxibooker, that integration can be live within 48 hours.
Why taxi companies add WhatsApp as a booking channel
Taxi companies didn't lose their customers to better drivers. They lost them to an easier booking experience. Ride-hailing apps set the bar: book in seconds, see the price, follow the car.
WhatsApp gives you that same convenience, on an app your passengers already open every day:
- No download, no account. Your passengers book the way they talk to their friends.
- No phone queue. Busy Friday nights and rainy mornings no longer cost you bookings.
- Open 24/7. Bookings come in at night, at weekends and during peaks, without extra staff.
- Your brand, your number. Passengers book with your taxi company, not with a platform.
How WhatsApp taxi booking works for your passenger
- The passenger sends a message to your WhatsApp number: a text, a voice message or a shared location.
- Pickup, destination and time are given in their own words, or picked on the Taxibooker Smart Map.
- The passenger sees the price and confirms. Where you offer it, they pay upfront.
- Updates follow in the same chat until the taxi arrives.
English, German, French, Spanish and Dutch are active by default, and the AI understands many more languages. The same booking flow works on Instagram and Facebook Messenger.
How the integration with your dispatch system works
Taxibooker connects directly to your dispatch system. A WhatsApp booking enters your dispatch as a normal job, is allocated to your drivers as usual, and the status flows back to the passenger in the chat.
Your dispatchers keep working in the system they know. Nothing is copied by hand from a phone to a screen.
Taxibooker integrates with FMS, iCabbi, Autocab, eCabs, Sherlock, Intenda, YourDriverApp, WinTax and TaxiWebBooker. Is your system not listed? See all integrations or ask us: new integrations are added regularly.
WhatsApp taxi booking software: three ways to do it
| Taxibooker | Generic chatbot | Build it yourself | |
|---|---|---|---|
| Connected to your dispatch | Yes, out of the box | Rarely | Yes, after months of development |
| Built for taxi bookings | Yes | No | Yes |
| Time to go live | Within 48 hours | Weeks | 6–12 months |
| Maintenance and WhatsApp API updates | Taxibooker | You | You |
Weighing up building your own? Read WhatsApp automation for taxi fleets: build vs buy.
What changes for your taxi company
- Fewer calls, same team. Routine bookings run through the chat, so dispatchers handle the calls that need a person.
- No missed bookings. Every message becomes a booking or an answer, also at 3 a.m.
- Fewer drop-offs, fewer messages. Taxi companies using the Smart Map see a structural drop in abandoned bookings and in back-and-forth WhatsApp messages within two months.
- Passengers who still call are covered. WhatsApp calls are answered automatically with a booking message. Rides booked by phone can get their confirmation and updates on WhatsApp, with SMS (RCS) as fallback.
- Fewer no-shows and payment disputes when passengers pay upfront. Where a taxi company offers a fixed price, more than 75% of passengers choose it.
- A channel you own. Every passenger who books via WhatsApp is a passenger you can reach again.
One ecosystem, built to scale
Taxibooker is an ecosystem, not a single chatbot. WhatsApp bookings, payment mediation, notifications, call handling and the link to your dispatch work together on one platform.
That makes it scalable. Whether 1 or 50 passengers book and pay at the same moment, every one of them gets the same fast answer. No queue, no extra staff on a busy night.
Transparency runs through all of it. Passengers see the price before they confirm, and every booking and payment ends up in your own systems.
How fast can you go live?
Within 48 hours:
- Demo. We show you the passenger experience on your own phone.
- Connect. We link Taxibooker to your dispatch system.
- Brand. Your WhatsApp number, your name, your languages.
- Live. You start promoting the channel to your passengers.
Taxibooker is live with taxi companies in the Netherlands, Belgium, Germany and Austria.
Frequently asked questions
Do I need to replace my dispatch system?
No. Taxibooker adds WhatsApp bookings on top of the dispatch system you already use.
Which dispatch systems does Taxibooker integrate with?
FMS, iCabbi, Autocab, eCabs, Sherlock, Intenda, YourDriverApp, WinTax and TaxiWebBooker.
Do passengers need an app or an account?
No. They book in WhatsApp, which they already have. No download, no sign-up.
Can passengers book with a voice message?
Yes. Passengers can send a voice message in their own language, and it becomes a booking. English, German, French, Spanish and Dutch are active by default; the AI understands many more.
Can passengers pay in advance?
Yes. With upfront payment the fare is agreed and paid at booking, and refunded automatically if the ride is cancelled.
Is it my own WhatsApp number?
Yes. Passengers book with your taxi company, under your name and number.
How quickly can we go live?
Within 48 hours after your order: we connect your dispatch system, set up your WhatsApp number and branding, and you are live. That assumes the WhatsApp (Meta) approval and the link with your dispatch platform run smoothly.
Can it handle busy moments?
Yes. Taxibooker is built to scale: 1 or 50 simultaneous bookings and payments are handled in the same way.
Is it secure and GDPR-compliant?
Yes. Taxibooker runs on the official WhatsApp Business Platform through 360dialog, a Meta Business Partner. Passenger data is processed in line with the GDPR, and payments run through Stripe, which is PCI DSS Level 1 certified.
Ready to reclaim your passengers?
Book a free demo