AI Taxi Booking Software
to grow Local Taxi Services

The most well-known messenger service. Taxibooker enables WhatsApp on your existing landline number — once activated, any customer with a WhatsApp account can book a taxi.

WhatsApp leads in Europe, but Messenger is more popular in markets like Sweden, Denmark and the United States. Full support for booking a taxi via Facebook Messenger.

Another highly popular app. Just like Messenger, Instagram’s messaging feature can be integrated with our solution to facilitate taxi booking.

No valid WhatsApp account? Taxibooker sends an SMS with a unique link to the Taxibooker Progressive Web App, so the customer can book directly from their smartphone — no app download, no call to dispatch.

A convenient way for customers to reach your booking channel. Simple to generate and easy to fold into any marketing campaign.

A user-friendly addition to your social marketing advertisements — one tap opens the booking flow.

Drop our web widget into your website so visitors can instantly see your number or start a WhatsApp booking with a single click.

A completely cloud-based, modular solution hosted in EU datacenters. We don’t rely on your resources or tax your systems with unnecessary processes — and that means availability of nearly 100%.

The Taxibooker team helps with every step needed to enable WhatsApp orders — from connecting to your taxi platform to setting up the channels and accounts you need, such as a WhatsApp Business account.

Fully compatible today with FMS, iCabbi, Autocab, Sherlock, Intenda, YourDriverApp and WinTax — our expert team helps set up every connection. On another API-based platform? Get in touch; in most cases we can connect you too.

The Taxibooker team has years of experience, with experts across development, the taxi industry and telephony systems.

Standard online and telephone support during weekday business hours — with the option to fall back to support outside those hours too.

Book or reserve a taxi via popular messaging services. Do more with less people, with Taxibooker as your virtual assistant — our taxi-bot learns with every conversation to keep a natural flow throughout.

An effective marketing method: inform customers about Taxibooker and redirect them out of the phone queue, so they’re no longer waiting for an operator. Depends on your telephony platform — our experts can check if your PBX is suitable (usually, it is). A bonus: customers keep the right number for next time.

Based on the phone number, Taxibooker can immediately determine if the caller has WhatsApp. If not, an SMS with a unique link to the Taxibooker Progressive Web App lets the caller still order the taxi.

Passengers message “TAXI” to your dispatch number to start the new ordering experience — the chatbot books the ride directly in your platform, and keeps the customer informed with ETA, license plate, car type and more.

Customers choose exactly when and where to be picked up. The chatbot keeps them updated on progress — ETA, license plate and more — and cancelling an order is just as easy.

Depending on your platform’s capabilities, we can calculate and share fare estimates with customers, or offer general information such as kilometer rates at the start of the booking process.

Actively monitor conversations while a taxi is being booked, and read back through old conversations — so operators and supervisors can help with every question or issue.

Our bot actively learns new ways to converse, but some conversations still lead to an unexpected situation or question. Those bookings can be escalated to an operator or supervisor to finish correctly.

Supervisors can add custom translations — an own language or dialect, so customers converse in their native tongue. English is standard, followed by a preferred language like Dutch, German, French, Finnish and more.

Not every address is recognised by Google or another map service. Special addresses — like Central Station Amsterdam — can be added in the Portal as an alias, mapped to an existing street address.

Set up POIs for areas such as Schiphol Airport or an entertainment area. Once Taxibooker detects a booking from a POI, special handling can start — a specific pickup point with a map and pin, or adjusted handling for an event, closure or roadworks.

Quick insight into Taxibooker’s performance — how many conversations and escalations occurred in a selectable period, and how well the AI environment is working.