When a passenger calls your taxi company on WhatsApp, TaxiBooker's Voice Call Deflection answers automatically, lets them know they can book via WhatsApp, and immediately sends them a message to start the booking. No missed calls. No lost passengers. No extra cost — it's already included in your TaxiBooker package.
You passengers are calling on WhatsApp. Are you there? People place WhatsApp calls every day. Without a system in place, those calls either go unanswered or tie up a dispatcher who could be doing something else. The passenger hangs up, moves on, and books elsewhere.
Voice Call Deflection closes that gap entirely — automatically, around the clock.
How does it work?
How it works
Passenger calls on WhatsApp
Voice agent answers automatically
Booking message sent instantly
Passenger taps a button and books
The voice agent greets the caller by name, explains that booking via WhatsApp is quick and easy, and tells them to expect a message momentarily. Within seconds, a branded WhatsApp template arrives — with one-tap buttons to start their booking immediately.
What does the passenger receive?
Three buttons, one tap, booking started. The passenger never needs to explain where they want to go to a dispatcher — they choose their journey type and the TaxiBooker flow handles the rest.
Already part of your TaxiBooker package
Voice Call Deflection is not an add-on. It is included as part of the TaxiBooker WhatsApp booking solution — no additional setup cost, no separate contract. If you are already live with TaxiBooker, this feature is available to you now.
TaxiBooker connects to your existing dispatch system. Voice Call Deflection works on top of that — no changes to your current setup are required.
TaxiBooker connects to your existing dispatch system. Voice Call Deflection works on top of that — no changes to your current setup are required.
Why this matters for your taxi company
- Every missed WhatsApp call is a potential booking lost to a competitor — this feature captures those passengers automatically
- Dispatchers are freed from answering routine booking calls, reducing workload and human error
- Passengers who prefer calling are smoothly guided to WhatsApp, increasing your digital booking volume over time
- The branded template reinforces your company identity at every touchpoint
- Works 24/7 — including nights, weekends, and peak hours when call volumes are highest
- Every missed WhatsApp call is a potential booking lost to a competitor — this feature captures those passengers automatically
- Dispatchers are freed from answering routine booking calls, reducing workload and human error
- Passengers who prefer calling are smoothly guided to WhatsApp, increasing your digital booking volume over time
- The branded template reinforces your company identity at every touchpoint
- Works 24/7 — including nights, weekends, and peak hours when call volumes are highest
Part of a complete booking experience
This is week 5 of our 6-week feature rollout. Each release has tackled a different part of the booking journey — from how passengers discover your service, to how they pay, to how they get support when they reach out. Voice Call Deflection ensures that no entry point goes unanswered.
One more release to go. Stay tuned for the final feature next week.
Frequently asked questions
Frequently asked questions
Want to activate Voice Call Deflection for your taxi company?
Talk to the TaxiBooker teamMelisa Whittaker
Marketing, TaxiBooker · LinkedIn
