Book a taxi with a voice message
WhatsApp Voice Note Bookings allow passengers to request a ride the same way they already communicate with friends and family — by speaking.
When a passenger sends a voice note to your WhatsApp number, our WhatsApp taxibot automatically processes the message and turns it into a structured booking request.
From there, your system handles it just like any other booking.
How it works
When a voice note is received, our taxibot:
- Transcribes the message in real time
- Identifies the pickup location, destination, and requested time
- Validates the journey using live mapping data
- Sends a clear summary back to the passenger for confirmation
Once confirmed, the booking is passed directly into your dispatch system.
Designed for real-world conversations
Voice notes are fast, but they’re not always clean or predictable.
Passengers speak in different accents, use local references, and often give information quickly or out of order.
We’ve spent months testing this feature in real-world conditions to ensure the system can handle:
- All languages
- Different dialects
- Natural, unstructured speech
- Incomplete or fast-paced instructions
So your team doesn’t have to.
Reduce friction. Increase completed bookings.
A typical booking over WhatsApp can involve multiple messages and manual clarification.
Voice Note Bookings simplify that process into a single interaction.
That means:
- Fewer messages per booking
- Less manual handling for your team
- Faster confirmations for passengers
- Higher booking completion rates
Like this feature? This is just week 1/6...
This is the first in a 6-week series of feature releases focused on one core goal: making taxi bookings effortless for your customers.
We’ll be sharing a new release every Thursday over the next six weeks. You won't want to miss out on next weeks drop...
